Your order with be processed with our online shopping cart. As soon as we receive your order, we will ship your package promptly. If there is any delay, you will be notified.  Each item will be inspected by our staff and carefully wrapped for shipping. We insure EVERY package for the value of your purchase; we ship UPS only. Please note, UPS does not require a signature unless requested.

Our items are of the highest quality; therefore in order to assure your package arrives safely – we insure ALL our packages.

We process each order in our store; therefore, if you are interested in tracking your UPS package, you can contact us for your tracking number. Track packages using that number on http://www.ups.com.

Each item will be hand inspected by our staff and carefully and thoroughly wrapped for shipping. We insure EVERY package for the value of your purchase and we ship UPS only.

If on receipt you find your items have been damaged during the delivery process, then please retain all mail packaging and inform us immediately. We will replace items at no cost to you and will initiate an investigation with the delivery service company.

You must provide us with a street address because UPS does not deliver to P.O. Boxes.   

Shopping Basket - The Shopping Basket is your online purchasing tool, located near the top of the screen once you enter our storefront. As you explore the site, you can add as many items as you like to your Shopping Basket by clicking the "Add to Cart" button on any item page.

Once you have added all the items you wish to purchase to your Shopping Basket, and are ready to make your purchase click "Checkout" at the top right of the screen. Look over the items and review any special information that may appear.  If you need to make any changes to your cart items click on "Cart" and the cart will display with remove buttons and update options page, click "Update" to activate your changes. When you are ready to proceed with your order, click "Checkout".

NOTE: At this point you will be presented with our secure server. Once you click "Continue", all information will be encrypted for your safety.

Log In - Now that you are on the secure server, you will see our Login page. If you are a returning visitor who has previously registered with us, enter your email address and password and click "Log In".

If you are new to us, you need to register. Registration provides us with the basic information needed to complete an order. We request your primary email address and a password of your choice. By registering, anytime you return to Julieartisans.com and enter your email and password, necessary ordering information will automatically prefill on the appropriate pages. This information is strictly confidential. Whenever you access your account, you will be given the opportunity to change any information previously supplied.

Address - Please fill in all of the requested information. Email, fax or phone is required to complete a purchase. If your shipping and billing address are the same, leave the shipping information blank and check the box that reads "shipping address is the same as billing address".

If you are having your purchase shipped to a different address, fill in the shipping information accordingly. We can accommodate only one shipping address per order at this time. So, if you would like to have three items shipped to three separate addresses, you should complete three separate transactions.

Click "Next Step" once you are finished entering information.

Payment - After entering your billing and shipping information, you will be asked for your payment preference.

You may pay for your purchase using the following credit cards: Visa, MasterCard, Diner’s Club and American Express. Your credit card will be charged at the time you place your order.

Confirm - Here, you will see a summary of your order. Please look it over carefully. It shows you your total, including shipping charges and appropriate sales tax, if applicable. You can still make changes to this page by clicking "Change". Once you are ready to submit your order click "Complete This Order".

Receipt - This page shows your order number, purchase information, billing and shipping addresses and billing information. Please this page for your records.

We will also send confirmation of your order by email.

For online and over the phone purchases we accept Visa, Visa, MasterCard, American Express.

All credit card transactions are secure and encrypted (see Security section for more details). Our credit card processor Authorize.net is endorsed by the major global banks.

You can also order any items on this website over the phone (212-717-5959) during our regular store hours (Monday-Saturday 11-6 EST). Please make sure you have the correct ordering information when you place your order

- Artist Name, Item Code, Color, Quantity and Size (if required by item).

If ordering over the phone, have your credit card available.  

At this time we are not offering international ordering from our website. If there is an item(s) you are interested in, please feel free to contact our store in New York City to arrange the ordering and shipping of international orders. 

We are not currently able to sell or redeem gift certificates from our online storefront. We do sell gift certificates at our retail location that can be used only in the retail store. Please feel free to call our store 212-717-5959 for details.

Please contact our retail location for information regarding special orders.

We have made every effort to display as accurately as possible the colors of items appearing on the Site. However, as the colors you see will depend on your monitor, we cannot guarantee that the actual color of the item will be an exact match to what you see on your screen.

Connecting to the secure card payment page should take only a few seconds. However, as a secure link is being negotiated and established with your browser, it's not uncommon for this process to take more than a few seconds during a busy period - please be patient.

If there has been a period of browser inactivity (5+ mins.), your browser may 'timeout' a secure link thinking it is not required any longer. See next point below to correct this.

If still nothing seems to be happening after a short wait then it may be necessary to either;

a) click on the 'refresh'/'reload' button on your browser toolbar to refresh the secure connection being attempted or,

b) go back to the previous page, then click again the button to send your order or to confirm your details.

Secure links can on occasion 'drop' due to line 'noise' or line interference. If you feel this has happened to you after you have entered your credit card details then do not worry. Please remember that only after a successful transaction will a mail be sent to the email address you provided confirming your order. No email message - No transaction success.

Please contact us directly by phone or email if you are unable to continue with making an on-line purchase.

Should your browser appear to have 'frozen' (not responding to any button or link clicks after a short wait) then unfortunately, it may be necessary to close down your browser and start again.

Julie: Artisans’ Gallery will be sending out monthly email updates when we have featured pieces or special exhibitions. We will not spam you with too many emails and you can always unsubscribe to our monthly newsletter. We will never sell – share your email address with anyone. Sign up here

Please unsubscribe by clicking this link and adding your email address. http://www.julieartisans.com/scotmail/scotmail.mvc?unsubscribe&group=88c213d4c1

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.julieartisans.com is registered with the Authorize.Net Verified Merchant Seal program.

At julieartisans.com we recognize that privacy is important. This Policy applies to all of the items, services and websites offered by julieartisans.com.

The julieartisans.com website is a USA-based website. We will not sell, distribute or disclose information to 3rd parties whatsoever about you as an individual or your personal usage of the Site without your consent or unless required or permitted to do so by law.

We collect personally identifiable information ("Personal Data") about you that you provide to us while using the Site. Personal Data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number or email address.

If using a public computer or terminal, always log out when you complete an online session.

Keep your passwords private. Remember, anybody who knows your password may access your account.

If you are proceeding with an online purchase but experiencing problems then please review the following:- Connecting to the secure card payment page should take only a few seconds. However, as a secure link is being negotiated and established with your browser, it's not uncommon for this process to take more than a few seconds during a busy period - please be patient.

If there has been a period of browser inactivity (5+ mins.), your browser may 'timeout' a secure link thinking it is not required any longer. See next point below to correct this.

If still nothing seems to be happening after a short wait then it may be necessary to either;

a) click on the 'refresh'/'reload' button on your browser toolbar to refresh the secure connection being attempted or,

b) go back to the previous page, then click again the button to send your order or to confirm your details.

Secure links can on occasion 'drop' due to line 'noise' or line interference. If you feel this has happened to you after you have entered your credit card details then do not worry. Please remember that only after a successful transaction will a mail be sent to the email address you provided confirming your order. No email message - No transaction success.

Please contact us directly by phone or email if you are unable to continue with making an on-line purchase.

Should your browser appear to have 'frozen' (not responding to any button or link clicks after a short wait) then unfortunately, it may be necessary to close down your browser and start again.

We offer a 100% guarantee that if you're in any way dissatisfied with the items you have ordered we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

If you wish to return your order for an exchange or refund, send the item(s) back to us within one week of having received your order. Your shipping charges will not be refunded to you and returned packages must be insured for the full amount of the returned item(s). You are additionally responsible for return shipping charges, including full insurance of the retail value. You may use a carrier of your choice: United States Postal Service, UPS, Fedex, etc.

We will let you know as soon as we receive the returned item(s), and will then   process your request for either a refund or replacement as quickly as possible.

Any refund due will be placed on the credit card used for the original purchase once we have received the returned items in good condition. Please allow 1-2 weeks for your account to be credited once we have received the returned items. Allow 1-2 billing cycles for the credit to appear on your statement.

If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

If you have requested replacements of a higher value, then we will need to contact you directly for additional payment. Please ensure you have included your correct contact details on the Returns Form.

In all cases, please ensure you send your package certified and insured for the amount of your purchase. This is your proof of mailing. We cannot be held responsible for goods lost in transit to us. For peace of mind we recommend you send the goods Certified Mail Delivery.

1. Contact our Customer Care team by calling 1-212-717-5959 or emailing us at returns@julieartisans.com to obtain return instructions.
2. We can provide you a UPS Return Service label or, for an additional charge, arrange a UPS pickup for you. You are responsible for shipping costs. We will send you a return label via email or regular mail.
3. Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return back to the artist. You are responsible for artwork damaged in return transit. If you are returning an item because it was defective or we shipped you an item that you did not order, Julie Artisans Gallery will pay not the return-shipping costs.

Each item will be inspected by our staff and carefully wrapped for shipping. We insure EVERY package for the value of your purchase; we ship UPS only.

If on receipt you find your items have been damaged during the delivery process, please retain all packaging and inform us immediately. We will initiate an investigation with UPS. Call our store at 212-717-5959.

Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence (i.e.: retail store or office location). If they do not have any such presence, they are not required to collect sales taxes. Our store location is in New York, New York so our tax rate on all orders will be 8.375%.

The Internet Tax Freedom Act (ITFA) has been renewed through October 31, 2007. Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.

At julieartisans.com we recognize that privacy is important. This Policy applies to all of the products, services and websites offered by julieartisans.com.

The julieartisans.com website ('Site') is a USA-based website. We will not sell, distribute or disclose information to 3rd parties whatsoever about you as an individual or your personal usage of the Site without your consent or unless required or permitted to do so by law.

We collect personally identifiable information ("Personal Data") about you that you provide to us while using the Site. Personal Data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number or email address.

Protecting Your Personal Data
We save your Personal Data to make it easier for you to use our services on return visits.

To prevent unauthorized access, maintain data accuracy, and ensure correct use of Personal Data, we will employ reasonable and current Internet security methods and technologies. To protect credit card transactions, julieartisans.com currently uses Secure Socket Layer technology to encrypt Personal Data.

If you have any questions about this Policy, please feel free to contact us through our website or write to us at Julie Artisans Gallery, 762 Madison Ave New York NY 10065 USA.

Appropriate care and/or cleaning instructions will accompany each item.

Appropriate care and/or cleaning instructions will accompany each item.

Appropriate care and/or cleaning instructions will accompany each item.